Orders
Orders are the core of FixhDesk. Each order tracks a job, repair, sale, or service for a customer. Orders support statuses, media attachments, interventions, notifications, and payments.
Creating an Order
Go to Orders → New order. Fill in:
- Customer — select from your customer list
- Shop — assign the order to a shop
- Status — initial status for the order
- Title / Description — what the order is about
- Amount — total value of the order
- Urgent — flag the order as urgent if needed
Order Number
Each order receives a unique, auto-generated order number. Customers can use this number on the public orders page to check the status of their order without logging in.
Interventions & Notes
Open an order and use the Interventions panel to add timestamped notes about the work performed. Each intervention records the user who added it and the time. This creates a full audit trail of all activity on the order.
Media Attachments
Attach photos and videos to an order as evidence or documentation. Supported formats: JPEG, PNG, GIF, WebP, HEIC, PDF, MP4, MOV, WebM. Maximum file size: 26 MB. Customers can also upload media directly via the public order page using the QR code.
Customer Notifications
Send customer updates at every stage of the order (including each status change) directly from the order using:
- Email — free, uses your company email settings
- SMS — requires SMS credits, deducted per message
- WhatsApp — sends a WhatsApp message to the customer
Marking as Paid
When a payment is received, open the order and click Mark as paid. You can select the bank account to which the payment was received, enter a partial or full amount, and add a note. The payment is recorded in the Finance module.
Public Order Page
Each order has a public URL (accessible without login) where the customer can see its current status and uploaded media. You can share the URL or QR code with the customer and include it in Email, SMS, or WhatsApp notifications so they can track the repair online.
Label Printing
From the order detail page, click Label to configure and print labels. Your preferences are saved for next time.
- Size - set width and height in millimeters (default 58x32 mm).
- Font and text size - adapt the layout to your label roll.
- ONLY CODE - prints only the centered order code on the label.
- Barcode - in full mode, the order code barcode is printed too.